Cloud Phone Systems
Cloud Phone Systems & VoIP Solutions
Stay connected wherever work takes you, in the office, on the road, or working remotely
At Pit Stop Technologies, we believe business communication should be simple, flexible, and reliable. Our cloud phone systems and VoIP solutions are designed to keep your team connected, your customers well served, and your business communicating without interruption, no matter where your people are working.
What Is Cloud Telephony?
Cloud telephony- also known as VoIP or hosted phone system, replaces traditional landlines and on-premises phone infrastructure with internet-based calling. That means no bulky hardware, no expensive maintenance contracts, and no limits on where or how your team works.
Why Choose Pit Stop for Your Cloud Phone System?
Work From Anywhere
Make and receive business calls from your desk phone, mobile, or computer, wherever your team is working. Our cloud phone system keeps your team connected and your business reachable whether you’re in the office, working remotely, or out in the field.
HD Call Quality
Crystal clear HD voice quality and reliable connections on every call, because poor audio quality costs you more than just frustration. Our VoIP solutions are configured and monitored to deliver consistently high call quality across your entire organisation.
Scalable & Flexible Solutions
Add or remove users instantly as your team grows, changes, or moves locations. Our cloud phone systems scale with your business, with no need for expensive hardware upgrades or lengthy provisioning delays every time your needs change.
Cost-Effective VoIP Solutions
Replace expensive line rental, maintenance contracts, and unpredictable call costs with a single, predictable monthly fee. Most businesses switching from traditional phone systems to cloud VoIP solutions benefit from cost savings from day one.
Feature-Rich Communication
Voicemail-to-email, call forwarding, auto-attendants, call recording, hunt groups, and more, all included as standard. Our cloud phone systems give your business enterprise-grade communication features without the enterprise price tag.
Australian-Based Support
Our friendly, experienced team is based right here in Australia, just a call away when you need us. No offshore support desks, no scripted responses, just real people who know your system and are committed to keeping your business connected.
How Our Cloud Phone System Implementation Works
We Get to Know You
Whether you’re replacing a legacy on-premises phone system or setting up business VoIP for the first time, we take the time to understand your current setup, your communication needs, and how your team works day to day before recommending anything.
We Design Your Solution
A cloud phone system tailored to your team, your budget, and your business goals, including the features, user configuration, and integration with your existing IT environment that make the most sense for your organisation. No generic setups, no unnecessary complexity.
We Get You Connected
Our technicians handle the entire implementation, number porting, hardware setup, system configuration, and thorough testing before go-live. We train your team so everyone is confident from day one, and we don’t consider the job done until everything is working exactly as it should.
We Support You in Every Step
Ongoing helpdesk support, system monitoring, and proactive management keep your cloud phone system performing at its best, long after installation is complete. That’s the Pit Stop Way.
FAQs
A cloud phone system, also known as VoIP or a hosted phone system delivers your business phone calls over the internet rather than through traditional copper telephone lines or on-premises PBX hardware. Instead of maintaining expensive physical infrastructure at your premises, your phone system is hosted securely in the cloud and managed by your provider. This means your team can make and receive calls from anywhere using a desk phone, mobile, or computer with no hardware maintenance costs, no line rental fees, and significantly more flexibility than a traditional phone system.
No, in most cases your existing business phone numbers can be ported across to your new cloud phone system. Number porting is a standard part of our implementation process and we manage the entire transfer on your behalf, ensuring continuity of your existing numbers throughout the transition. We communicate clearly about timelines and any temporary arrangements required during the porting process so there are no surprises for your team or your clients.
Modern cloud phone systems and VoIP solutions are highly reliable, often more so than traditional landlines, which are subject to physical line faults and on-premises hardware failures. The key to reliability in a cloud phone system is a stable, high-quality internet connection and correct system configuration. As part of our implementation process, we assess your internet connection and network infrastructure to ensure it can support high-quality VoIP calls before we go live. We also monitor your system on an ongoing basis to identify and resolve any performance issues proactively.
As a general guide, each simultaneous VoIP call requires approximately 100 kilobits per second (Kbps) of bandwidth in each direction. For most small to medium businesses, a standard business-grade broadband connection is more than sufficient to support a cloud phone system alongside normal business internet usage. We conduct a network assessment as part of our implementation process to confirm your connection can support your expected call volumes, and we’ll recommend any network upgrades if required before your system goes live.
Absolutely, and this is one of the most popular features of cloud phone systems for businesses with remote or mobile workforces. Our VoIP solutions include a softphone application that your team can install on their smartphones, allowing them to make and receive business calls using their business number from anywhere with an internet connection. This means your team is always reachable on their business number- whether they’re working from home, travelling, or out on site without giving out personal mobile numbers.
Our cloud phone systems include a comprehensive suite of business communication features as standard- including HD voice calling, voicemail-to-email, call forwarding, auto-attendants, call recording, hunt groups, conference calling, and direct inward dialling (DID). We also offer integration with Microsoft 365, CRM systems, and other business applications where required. Every system is configured to match your specific business needs, so you only pay for the features and user licences that make sense for your organisation.
Cloud phone system costs are typically structured as a predictable monthly fee per user covering your hosted phone system, features, and ongoing support. The exact cost depends on the number of users, the features required, and any hardware needed at your premises. Most businesses find that switching from a traditional phone system to a cloud VoIP solution reduces their overall communication costs significantly eliminating line rental fees, maintenance contracts, and expensive hardware refresh cycles. We provide a clear, transparent quote after assessing your specific needs- with no hidden costs or unexpected charges.
Yes, Microsoft Teams integration is one of the most commonly requested features for business cloud phone systems, and it’s something we configure regularly. Microsoft Teams Phone allows your team to make and receive external calls directly within the Teams interface, using your existing business numbers and without needing a separate desk phone. This is particularly valuable for organisations already using Microsoft 365, as it consolidates your communication tools into a single, familiar platform. We’ll assess whether Teams Phone or a dedicated cloud phone system is the better fit for your organisation during our initial consultation.
Ready to Upgrade Your Business Phone System?
Outdated phone systems cost more than you think, in line rental fees, maintenance contracts, missed calls, and a communication experience that doesn’t reflect the quality of your business. A modern cloud phone system changes all of that. We’ll assess your current setup, explain your options clearly, and recommend a solution that fits your team, your budget, and the way you work.
Book a Free Cloud Phone System Consultation Walk away with a clearer picture of what a modern cloud phone system could do for your business, whether you partner with us or not.