Cloud Phone Systems
Cloud Phone Systems & VoIP Solutions
Business Phone Systems & VoIP Solutions for Modern Workplaces
Business communication should be simple, flexible, and reliable. Our cloud phone systems and VoIP solutions keep your team connected, your customers well-served, and your business communicating without interruption, whether your people are in the office, on the road, or working remotely.
What Is Cloud Telephony?
Cloud telephony, also known as VoIP or hosted phone system, replaces traditional landlines and on premises phone infrastructure with internet-based calling. That means no bulky hardware, no expensive maintenance contracts, and no limits on where or how your team works.
Why Choose Pit Stop for Your Cloud Phone System?
Work From Anywhere
Make and receive business calls from your desk phone, mobile, or computer, wherever your team is working. Our cloud phone system keeps your team connected and your business reachable whether you’re in the office, working remotely, or out in the field.
HD Call Quality
Crystal clear HD voice quality and reliable connections on every call, because poor audio quality costs you more than just frustration. Our VoIP solutions are configured and monitored to deliver consistently high call quality across your entire organisation.
Scalable & Flexible Solutions
Add or remove users instantly as your team grows, changes, or moves locations. Our cloud phone systems scale with your business, with no need for expensive hardware upgrades or lengthy provisioning delays every time your needs change.
Cost-Effective VoIP Solutions
Replace expensive line rental, maintenance contracts, and unpredictable call costs with a single, predictable monthly fee. Most businesses switching from traditional phone systems to cloud VoIP solutions benefit from cost savings from day one.
Feature-Rich Communication
Voicemail to email, call forwarding, auto attendants, call recording, hunt groups, and more, all included as standard. Our cloud phone systems give your business enterprise grade communication features without the enterprise price tag.
Australian-Based Support
Our friendly, experienced team is based right here in Australia, just a call away when you need us. No offshore support desks, no scripted responses, just real people who know your system and are committed to keeping your business connected.
How Our Cloud Phone System Implementation Works
We Get to Know You
Whether you’re replacing a legacy on premises phone system or setting up business VoIP for the first time, we take the time to understand your current setup, your communication needs, and how your team works day to day before recommending anything.
We Design Your Solution
A cloud phone system tailored to your team, your budget, and your business goals, including the features, user configuration, and integration with your existing IT environment that make the most sense for your organisation. No generic setups, no unnecessary complexity.
We Get You Connected
Our technicians handle the entire implementation, number porting, hardware setup, system configuration, and thorough testing before go-live. We train your team so everyone is confident from day one, and we don’t consider the job done until everything is working exactly as it should.
We Support You in Every Step
Ongoing helpdesk support, system monitoring, and proactive management keep your cloud phone system performing at its best, long after installation is complete. That’s the Pit Stop Way.
FAQs
A cloud phone system runs over the internet instead of traditional phone lines.
That means your numbers, calls, and features aren’t tied to a physical system in your office. Your team can use desk phones, mobiles, or laptops, wherever they’re working.
How Is It Different To A Traditional System?
Flexibility
Cloud – Work from anywhere
Traditional – Tied to the office
Scalability
Cloud – Easy to add or remove users
Traditional – Changes often need hardware updates
Features
Cloud – Built in tools like call routing and mobile apps
Traditional – Limited without add ons
What It Means For You
Your number travels with your team.
Calls can be answered anywhere.
You’re not locked into office infrastructure.
Not just a different phone system…
One that fits how your business actually works today.
No… in most cases, you can keep your existing numbers.
This is done through something called number porting, which simply means your current numbers are moved across to the new cloud system.
What this means for you
You keep your numbers
Your clients and team keep calling the same numbers they already know
No disruption to your business
There’s no need to update business cards, websites, or directories
Seamless transition
Your existing service stays active until the transfer is complete, so you don’t miss calls
Are there any exceptions?
In some situations, numbers may not be able to transfer, such as:
- Moving to a completely different region
- Certain legacy or specialty numbers
We always check this upfront so there are no surprises.
The simple way to look at it is this
You don’t lose your number…
it just moves behind the scenes to a better system
Not just a system upgrade…
a smoother way to move forward without disrupting what already works
Short answer… it’s very reliable. Just in a different way.
Both systems work well, but they rely on different foundations. That’s what changes how they perform.
Cloud phone systems rely on internet connectivity
Their reliability comes from your internet connection and the way the system is hosted.
That means:
- Strong uptime when your internet is solid
- Built in failover options so calls can redirect if needed
- Not tied to a single physical system or location
In practice, your phones can keep working even if something goes wrong in one place.
Traditional landlines rely on physical lines
Their reliability comes from dedicated copper wiring.
That means:
- Consistent call quality
- Works without internet
- Often continues during power outages
But everything is tied to one location and one set of lines.
Where cloud systems stand out
If something fails at your office, calls can be redirected to mobiles or another location
There is no single box or system that brings everything down
Issues can often be handled faster without waiting for onsite fixes
Where landlines still have an edge
They do not depend on internet
They can keep working during power outages in some setups
What it really comes down to
Cloud systems are reliable and flexible
Landlines are stable but fixed
In real terms…
If your internet is stable, a cloud phone system will be just as reliable day to day
And in many cases, more resilient when something goes wrong
Not just about staying online
About how well your phone system adapts when your business needs it most
We keep this pretty simple when we’re working through it with clients.
A cloud phone system doesn’t need a huge amount of speed. What matters more is that your connection is stable and consistent.
What we look for
A stable internet connection
Not just fast on paper, but reliable day to day with minimal dropouts
Enough capacity for your team
Your connection needs to handle your calls as well as everything else your team is doing… emails, cloud apps, file syncing
Good upload as well as download
Calls go both ways, so upload speed is just as important as download
How we approach it
Rather than giving a blanket number, we look at:
- How many people you have
- How many calls happen at the same time
- What else is using your internet
Then we make sure your setup can comfortably handle it, with room to spare.
What this means for you
You don’t need the fastest connection available
You need one that holds up under real world use
Clear calls
No dropouts
No fighting for bandwidth with the rest of your business
Yes… and this is one of the biggest advantages.
Cloud phone systems are built to work across devices, including mobiles, so your team isn’t tied to a desk anymore.
How it works
Your team installs a mobile app connected to your business phone system.
That means they can:
- Make and receive calls using your business number
- Access voicemails and call history
- Transfer calls and stay connected with the team
All from their mobile phone.
What this means day to day
Your number travels with your team
Calls to the office can ring on mobiles as well
Work doesn’t stop when someone leaves the office
They can stay connected whether they’re at home, onsite, or on the road
Same system, just on a different device
No separate mobile numbers or workarounds needed
Flexibility without losing structure
It still feels like a business phone system, not just a mobile.
You keep:
- A central business number
- Call routing and structure
- Professional call handling
But your team can access it from anywhere.
The simple way to look at it is this
Not just a desk phone anymore
Your whole phone system, in your pocket
However your team works
They’re still connected the same way
At Pit Stop Technologies, we keep the focus on what actually helps your team work better… not just a long list of features for the sake of it. A cloud phone system should make communication easier, clearer, and more flexible day to day.
Here’s what that looks like in practice.
Call handling and control
How calls are managed coming in and out of your business.
- Call routing – Direct calls to the right person or team
- Auto attendant – Greet callers and guide them without needing a receptionist
- Call forwarding – Send calls to mobiles, other users, or locations
- Call queues – Manage busy periods without losing calls
This keeps things organised and makes sure calls don’t fall through the cracks.
Messaging and visibility
Stay across what’s happening without chasing missed calls.
- Voicemail to email – Messages delivered straight to your inbox
- Call history and logs – See what’s happened and when
- Call recording – Useful for training or reference
That means less guessing and better follow up.
Work from anywhere access
Your phone system moves with your team.
- Mobile and desktop apps – Take calls on phones, laptops, or desks
- Single business number – Same number, no matter where you are
- Multi device access – Switch between devices easily
So your team stays connected whether they’re in the office or not.
Collaboration and integration
Your phone system works alongside the rest of your tools.
- Internal calling and transfers – Easy team communication
- Integration with business apps – Connect with systems like email or CRM
- Shared visibility – See who’s available and where calls are going
Insights and control
Understand what’s happening and improve over time.
- Basic reporting – Call volumes, missed calls, patterns
- Real time visibility – What’s happening right now
- Simple management controls – Adjust settings without complexity
That means better decisions, without overcomplicating it.
The simple way to look at it is this
Not just making and receiving calls
It’s a system that helps your team stay connected, responsive, and in control
Practical features
Real outcomes
Built around how your team actually works
Cloud phone system costs are typically structured as a predictable monthly fee per user covering your hosted phone system, features, and ongoing support. The exact cost depends on the number of users, the features required, and any hardware needed at your premises. Most businesses find that switching from a traditional phone system to a cloud VoIP solution reduces their overall communication costs significantly eliminating line rental fees, maintenance contracts, and expensive hardware refresh cycles.
We provide a clear, transparent quote after assessing your specific needs, with no hidden costs or unexpected charges.
Yes… it can.
And for a lot of businesses, this is where things really come together.
Cloud phone systems can integrate with Microsoft Teams so your calling, messaging, and collaboration all sit in one place.
What that looks like in practice
You can:
- Make and receive business calls directly in Teams
- Use your existing business numbers
- Access voicemail and call history
- Handle calls alongside chats, meetings, and files
No jumping between different systems.
How it works
There are a few ways to set it up, but the outcome is the same.
Your phone system connects into Teams, so calling becomes part of the platform your team already uses every day.
What it means for your team
Everything in one place
Calls, messages, meetings, and files all live together
Simpler workflows
Less switching between apps, less missed communication
Flexible working
Your team can take calls from Teams on desktop or mobile, wherever they are
Where it really shines
If your business already runs on Microsoft 365, this is a natural fit.
You’re not adding another system…
you’re enhancing what you already use.
The simple way to look at it is this
Not just connecting phones to Teams
Bringing your whole communication setup into one platform
Cleaner
More connected
Easier for your team to use every day
Ready to Upgrade Your Business Phone System?
Outdated phone systems cost more than you think, in line rental fees, maintenance contracts, missed calls, and a communication experience that doesn’t reflect the quality of your business. A modern cloud phone system changes all of that. We’ll assess your current setup, explain your options clearly, and recommend a solution that fits your team, your budget, and the way you work.
Book a Free Cloud Phone System Consultation Walk away with a clearer picture of what a modern cloud phone system could do for your business, whether you partner with us or not.